Civil Mediation - The Process

Civil and commercial mediation offers you the chance to resolve your dispute privately without going to court. It saves time. It saves money. It saves stress. It is not possible to predict with 100% certainty what the outcome of a court case will be. Mediation gives you certainty because you can negotiate the solution to your dispute, not the judge. With the help of the mediator, you can create and agree a legally binding solution that will bring your dispute to an end so you can move on.

Getting Started

The civil mediation process starts when we receive a referral from you, the other party or a solicitor acting on your behalf. You can make a referral by telephone calling us on Freephone 0800 0614282 or alternatively, you can email us at enquiries@consiliamediation.co.uk or clicking here to complete our mediation referral form.

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We are here to help provide the mediation services you need.
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What will it cost?

We offer a range of fixed fee packages on a pay as you go basis so that you can budget and costs are kept to a manageable level.

A Trusted Name In Mediation, whether in your personal or professional life

At Consilia Mediation we recognise that the process of the breakdown of a relationship, whether in your personal or work life, is stressful and can be a very traumatic time. Our accredited mediators are sensitive in approach and highly skilled at dealing with difficult and challenging situations.

What our clients say about Consilia Legal on


  • I would have no hesitation in recommending Consilia Legal. Being in the more than capable hands of Marie & Andy collectively, helped me through an employment issue, which was difficult at times. However the support I received was highly proffessional, with a very caring approach at all times & they guided me through the process. Thank you so much. Elaine

    Elaine Dale
    7/22/2019
  • Marie and her staff have been very helpful. Marie had assisted me previously with an employment law issues so I had no hesitation in engaging her again. She helped me through an unpleasant job related matter when I was at a low ebb and feeling unable to fight my own corner. As before Marie gave sound, straight forward advice and took over the handling of communication with my employer until the matter was resolved. When I had to take action myself Marie was always there to consult if I was worried about something. I would thoroughly recommend Consilia Legal to anyone.

    Amanda Keers
    6/24/2019
  • Cannot recommend this company enough. Seriously on the ball, ring you back when they say they will and completely exceed expectations. Thank you Andy and all at Consilia.

    Dawn o'driscoll
    4/21/2021
  • When I found myself requiring legal advice for an employment issue Victoria was definitely the best choice. Victoria was very responsive extremely professional and explained the process to me in a clear and easy to understand manner. She made what could have been a stressful situation an easy and straight forward process. Highly recommend!

    Debra Roscoe
    2/18/2021
  • Consilia have done a good job of mediating the discussions across family and financial matters. Quick responses, good communication and a helpful/flexible approach.

    Rob Hennessy
    3/06/2019
  • Consilia were fantastic helping me deal with a redundancy issue. They were helpful and professional. Really put my mind at ease knowing I had their help

    Robert Cubbon
    10/07/2019
  • I recently had occasion to require the services of an employment lawyer and was recommended to this firm by a professional colleague. I have dealt with many lawyers around the world in the most complex business transactions and personally. I can honestly say I have never received the level of consideration and service from any other legal firm to match that of Consilia Legal. From the moment they picked up the phone to my initial call to the matter being finalised in record quick time; their service and attention to detail was never less than exemplary. Their legal advice was also spot on. It is extraordinary to see this level of service across every aspect of a business and it is a huge credit to Marie Walsh and her team (especially Emma Cartlidge) that they are all able to make their clients feel so welcome and so cared for. I would heartily recommend them to anyone.

    Stephen Wilson
    9/13/2019
  • Marie, Andy, Victoria and Emma were exceptional in their help, advice and support – all done with a non-nonsense super friendly approach. Really took the stress out of a difficult corporate employment process. I felt safe and confident in their capable hands, recommending them highly.

    Sophie Webb
    6/03/2019
  • Professional and received good customer service. I would really recommend them as they helped me to negotiate my way out of a difficult work situation on the best terms possible. Andy was very polite and knowledgable.

    Diane Holden
    3/15/2019
  • I emailed Sarah at Consilia and received a very quick response.
    Sarah agreed to call me the following day and called me at the agreed time so no waiting for the call!
    Sarah was fantastic, she offered great advice and left me feeling alot more positive and informed on my situation.
    I cannot recommend highly enough, professional and caring and highly informative.
    Thank you

    kate Fricker
    3/26/2020
  • Thanks so much to Marie and the team for such a top class service for helping me out of a difficult situation. Would recommend to anyone in how quick everything was, always felt like my best interests were taken care of. Marie is truly an outstanding lawyer and wish her all the best!

    A P
    2/23/2021
  • Being in a situation where you require legal advice and action in an employment situation is never easy. However Victoria was absolutely fantastic. She didn't skip a beat, she made the law easy to understand around certain actions I could take, and she delivered all of the service in a truly personable yet professional manner. Being in a situation like that can feel so daunting, but having someone like Victoria by your side, you feel invincible.

    Thank you again for everything.

    Francesca Fielding
    1/20/2021
  • Thanks Laura and team at Consilia Legal. Great service and such a pragmatic and human approach to the legal system. Fitted really well with my personal values. Truly aimed at being conciliatory rather than adversarial.

    David Beaumont
    8/18/2019
  • Sarah Manning has been fantastic with our family law matter. She is very good and professional with a very quick response time.
    Sarah has put my mind at ease on many occasions, given ongoing support and is attentive to special needs too.
    I recommend her services to everyone as she puts her heart into it for you.

    Michala Fawthrop
    1/20/2021
  • Sarah Manning was great - really efficient and supportive. I would recommend her to anyone.

    Leah Gore
    6/28/2019
  • Marie and her team are brilliant. They are always professional whilst being personable and great fun to work with. Their updates during the Coronavirus Pandemic have been a lifesaver. Would definitely recommend!

    Alex Macleod
    12/08/2020
  • Superb professional, supportive & friendly service by Laura and her colleagues.

    Their responses to both emails and telephone calls were quick and precise.

    I could and not of asked for a better service during a very difficult period, and would not hesitate to use again.

    Steve

    Steve Wallis
    9/02/2019
  • Excellent personal support, advice and understanding from Marie, Emma and the Team, thanks for all you have done.
    Highly recommended

    Ian Reed
    5/30/2019
  • Laura Clapton has been brilliant and very professional through the Mediation process. I highly recommend her.

    Jen Huggett
    1/22/2019
  • When my autistic son was suspended from work, we felt he had been treated unfairly in the workplace because of his disability and needed help and advice from a specialist employment lawyer. Consilia Legal were highly recommended to me.
    I dealt with both Marie and Vicky and I can honestly say they were both amazing. They were both very professional and caring.
    Initially, I was worried that I would find speaking to a solicitor confusing and complicated but they simplified things so I was able to gain a better understanding of employment law.
    Vicky then delt with my son’s case and I felt we built a very good relationship. She was so easy to talk to and I found her very approachable, which made me feel very comfortable.
    Because of my son’s disability, our aim was to seek a quick and satisfactory resolution rather than a lengthy, damaging conflict. Vicky was always there to advise me on the best course of action to resolve the dispute as quickly as possible and to help us achieve a positive outcome (which we did).
    Thank you Vicky for all your help.

    Julie Goodwin
    4/15/2021
  • What an excellent service and experience Sarah Mannings at Consillia delivers to both personal and professional clients.

    I have been able to send my own clients to Sarah with the peace of mind that they will receive a quality service that is also cost effective. Feedback from them has been that aside from the points mentioned, she is able to 'talk to me clients as person and takes a genuine interest in my circumstances to offer the best solution'.

    If you are needing a friendly, reasonable and professional service then Sarah is the person to speak to!

    Ashley Mccartney
    1/20/2021
  • I could not recommend Emma enough. As someone who is pretty clueless about legalities, Emma ensured everything was explained both concisely and with sufficient detail. Emma always made herself available when I had questions and was professional at all times. I would without a doubt use Consilia Legal again especially Emma - she is an asset to the company! Thanks again 🙂

    Rebecca Davison
    1/05/2021
  • Very professional and got the right result for me in a very timely abs efficient manner. Great service, good advice and an excellent result I couldn’t have got on my own

    Jon Geldart
    5/23/2019
  • Brilliant solicitors firm. This is my first time using a solicitors and Emma really made me feel at ease with her attentiveness and professionalism. She kept me informed at every step of the way. I don't hope to have any legal issues in the future but if I do, these guys are first people I will call. Thank you Emma and Consilia.

    Miss Maynard
    9/10/2020
  • Received a really good service from Marie and the team including Emma, who offered valuable support throughout. I contacted Consilia following a recommendation from a union representative. Was given great advise through her trusted associate who offered an accurate and professional assessment. Marie secured a really good outcome due to her knowledge, perseverance, conscientiousness and genuine desire to try and get the best outcome on my behalf. A lot of genuine empathy and respect expressed and a brilliant negotiator. Very well informed, experienced and brilliant communicator. True to her word re costs as discussion was upfront and honest. Very reasonable rate compared to other firms. Would recommend to others Thank you very much!

    Elaben Mistry Jackson
    5/26/2019

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