For online mediations, we offer a range of options for our clients when it comes to video call applications. Where an individual has a smartphone or tablet device, video calls can take place by downloading a quick app or alternatively the video call can take place using a more traditional computer or laptop. Video calls can take place by the following methods: Zoom; Skype; Microsoft teams; Facebook messenger, Facetime or WhatsApp. As long as both parties have access to one of the above programs, we can facilitate an online mediation. Our preferred application is Zoom as this easily allows the sharing of documents and screen sharing.
How To Set Up Zoom
If you would like to make a virtual mediation appointment through Zoom the mediator will email you an appointment slot which will include a link. You can click on the link when the meeting is due to take place and you will be joined into the meeting. It is not necessary to download the application initially but it is advisable to familiarise yourself with the program. Once all parties and the mediator have joined the meeting, you will be able to see and hear each other from your device.
TOP TIPS FOR SUCCESSFUL ONLINE MEDIATION
1
Ensure you have the correct equipment e.g. computer, laptop or tablet with a camera and microphone. Ideally the use of headphones is recommended for clarity and also to limit the chance of the mediation being overheard. Check your volume settings.
2
Check you have appropriate internet connection – we will run an internet quality test with you prior to starting a joint mediation session.
3
Privacy – mediation is a confidential process. Please ensure the video call cannot be overheard by another person(s). There must be no one else in the room with you. You must not record the mediation session.
4
Screen display – be sure to position your screen in a way which ensures the other party and the mediator can see your face and that you are at eye level to your camera. Have a look behind you and check you are content for the other party and the mediator to see your background
5
Turn off Distractions – please turn off any other devices or switch to silent mode whilst conducting the session so that there are no distractions and you can fully concentrate on the discussions within the mediation session.
6
Comfort - Mediation sessions can last several hours and so its important at the outset that you are comfortable. Check seating, room temperature and available refreshments.
7
Paperwork - If you do need any paperwork or a pen and paper for the session, have this with you at the start of the meeting so you don’t need to break off and disrupt the flow of the session.
8
Dress code - There is no dress code in mediation as it is an informal process. However we would recommend dressing in a way that is appropriate and respectful to the other party and to the mediator.
9
Timings - It can be difficult to predict exactly how long a mediation session will take and so it’s a good idea to leave yourself some extra time in case it overruns. If you are limited for time it’s best to tell the mediator prior to the session rather than simply cutting the mediation short at the end. We would also recommend being at your device ready to start the session at least 10 minutes beforehand in case of any technical difficulties.
10
Communication is Key - With any effective mediation session, all participants and the mediator need the space to communicate. It can be more difficult to pick up on social cues online and/or there may be a slight time delay and so we recommend allowing for pauses between discussions to avoid the risk of everyone speaking over one and other which will hinder progress. The mediator may ask participants to mute themselves when listening to others.
We're here to help!
We are here to help provide the online mediation services you need.
Click the button below to complete our mediation referral form or email mediation@consilialegal.co.uk
A Trusted Name In Mediation, whether in your personal or professional life
At Consilia Mediation we recognise that the process of the breakdown of a relationship, whether in your personal or work life, is stressful and can be a very traumatic time. Our accredited mediators are sensitive in approach and highly skilled at dealing with difficult and challenging situations.
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