How It Works?

Consilia workplace mediators follow a tried and tested structure that ensures confidentiality, impartiality and the safety of all participants throughout the mediation process whilst ensuring the highest probability of a successful outcome.

The Workplace Mediation Process

1

Individual Conversations: This is the first critical step in the process and it involves the mediator conducting an online meeting with each of the parties individually. Introductions are made, the mediation process is explained and the ground rules are clarified. It’s important to build rapport and to put people at ease, it gives people the chance to express themselves without fear of judgement and explain the situation that has brought them to mediation. The mediator will discuss emotions and acknowledge difficulties, establish what the individual wants to achieve from the mediation and seek agreement to proceed with the process. If all parties, or the mediator, are not happy to continue with the mediation it doesn’t go ahead, it has to be a voluntary process for it to be effective.

2

Preparing Work on Dispute: Mediation is hard work and it isn’t the right solution for every situation. During this stage the mediator will reflect upon the case and decide if it is possible to proceed and if so what the best approach would be. This may mean shuttle mediation, co-mediation or group online mediation. The mediator will also decide whether they are the best mediator to lead the case and where and when would be the best time to do it. Once these decisions are made, diaries can be booked and the mediation progresses to the next stage.

3

Group Conversations: This is the first time that all of the parties are brought together in an online meeting, normally via Zoom, and it can be highly charged. The mediator controls the online meeting with clear objectives in mind. They remind everyone of the ground rules, especially around keeping the conversation professional and giving each other time to speak by not interrupting. Each person has an equal amount of time to express their opinion and expectations and to listen to the other persons point of view. This can be very difficult and it is usual after this stage to take a short break.

4

Exploring & Working on the Issues: The mediator will lead the conversation, summarising the points made by both parties and developing an agenda for discussion that both parties can agree upon. It can take quite a long time to decide what the agenda points are, which ones are important to both parties and which can be left for now. Usually there would be three or four key agenda points. It is during this step that people tend to stop talking through the mediator and start talking to each other, however briefly. For many people in this situation this may be the first time they have spoken to each other directly for weeks, months, or even years. Getting to this step is great progress.

5

Building Agreements: Working from the agreed agenda the mediator now facilitates the negotiation and discussion. Ideas are discussed, offers or concessions are made and options are considered. It isn’t all plain sailing though and the mediator does need to keep everyone on track, holding the ground rules and checking the reality of any decisions. There can be sticking points and the mediator checks with the parties about alternatives and encourages solutions. It is useful here to reflect on what might happen if there is no agreement on the point. The consequences of not reaching agreement often spur the parties on to find new ideas or make compromises. Having worked so hard through the sessions it is usual, though not guaranteed, for people to finally reach agreement about most or all of the points that they need to. The mediator helps them to draft an agreement to put all of the decisions in writing, which they each sign up to.

6

Closure & Follow-up: In writing the agreement there is a discussion about who the details will be shared with, for example HR or the line manager, and what specifically will be shared, if anything. The parties also decide if a follow-up period is required and what they will do if either of them stop honouring the agreement. The mediator will advise the sponsor of the mediation about the overall outcome, i.e. if an agreement was reached, if the details of the agreement are being shared and when they will be following up with both parties to see if agreement is working or if further support is required.

We're here to help!
We are here to help provide the mediation services you need.Call us on 0800 0614282 or
click the button below to complete our mediation referral form:

What will it cost?

We offer a range of fixed fee packages on a pay as you go basis so that you can budget and costs are kept to a manageable level.

A Trusted Name In Mediation, whether in your personal or professional life

At Consilia Mediation we recognise that the process of the breakdown of a relationship, whether in your personal or work life, is stressful and can be a very traumatic time. Our accredited mediators are sensitive in approach and highly skilled at dealing with difficult and challenging situations.

What our clients say about Consilia Legal on


  • Professional and received good customer service. I would really recommend them as they helped me to negotiate my way out of a difficult work situation on the best terms possible. Andy was very polite and knowledgable.

    Diane Holden
    3/15/2019
  • Thanks Laura and team at Consilia Legal. Great service and such a pragmatic and human approach to the legal system. Fitted really well with my personal values. Truly aimed at being conciliatory rather than adversarial.

    David Beaumont
    8/18/2019
  • I emailed Sarah at Consilia and received a very quick response.
    Sarah agreed to call me the following day and called me at the agreed time so no waiting for the call!
    Sarah was fantastic, she offered great advice and left me feeling alot more positive and informed on my situation.
    I cannot recommend highly enough, professional and caring and highly informative.
    Thank you

    kate Fricker
    3/26/2020
  • When I found myself requiring legal advice for an employment issue Victoria was definitely the best choice. Victoria was very responsive extremely professional and explained the process to me in a clear and easy to understand manner. She made what could have been a stressful situation an easy and straight forward process. Highly recommend!

    Debra Roscoe
    2/18/2021
  • Received a really good service from Marie and the team including Emma, who offered valuable support throughout. I contacted Consilia following a recommendation from a union representative. Was given great advise through her trusted associate who offered an accurate and professional assessment. Marie secured a really good outcome due to her knowledge, perseverance, conscientiousness and genuine desire to try and get the best outcome on my behalf. A lot of genuine empathy and respect expressed and a brilliant negotiator. Very well informed, experienced and brilliant communicator. True to her word re costs as discussion was upfront and honest. Very reasonable rate compared to other firms. Would recommend to others Thank you very much!

    Elaben Mistry Jackson
    5/26/2019
  • Brilliant solicitors firm. This is my first time using a solicitors and Emma really made me feel at ease with her attentiveness and professionalism. She kept me informed at every step of the way. I don't hope to have any legal issues in the future but if I do, these guys are first people I will call. Thank you Emma and Consilia.

    Miss Maynard
    9/10/2020
  • Excellent service from Laura Clapton guiding me through a difficult divorce process. Super efficient, professional and carries out the work with understanding and compassion for your situation. Would highly recommend and have already recommended.

    Jo Allan
    4/09/2019
  • Laura and the team have been an incredible help in my divorce. Through a very difficult time they have always been on hand to offer exceptional advice and assistance. I have always felt reassured by their professionalism and care. Thank You.

    tim capper
    10/23/2019
  • I had a great service from Laura and her team at Consilia Legal and would certainly recommend them to others. The service was very friendly and informative keeping me up to date in a timely manner and been on hand to offer advice when needed. Thankyou.

    Matthew Bell
    3/05/2019
  • I found Consilia on LinkedIn when having trouble with own ET. Victoria was my assigned solicitor and she was amazing. She guided me, lobbied on my behalf and gave me emotional support when I was feeling angry, upset or defeated. She gave me a metaphorical hand to hold and guided me through the bureaucracy.
    I would highly recommend Consilia Legal. Their staff are professionals with compassion and understanding. I can honestly say, I would not be heading to ET without them.

    Thank you so much!

    Zoe Rollinson
    3/15/2021
  • Thanks so much to Marie and the team for such a top class service for helping me out of a difficult situation. Would recommend to anyone in how quick everything was, always felt like my best interests were taken care of. Marie is truly an outstanding lawyer and wish her all the best!

    A P
    2/23/2021
  • If you need expert, pragmatic, timely employment law advice that you can trust then I highly recommend Marie Walsh and her team. When faced with a tricky issue full of 'shades of grey', Marie guided us through the process, step-by-step providing both an approach and letter templates. She was with us every step of the way, checking with us after every meeting, and discussing the next step. Alongside this, vitally for us, she understood our values and our commitment to not only complying with law, but also doing what's 'fair' and 'right' for all parties. Highly recommended.

    Melanie Bryan
    12/08/2020
  • I could not recommend Emma enough. As someone who is pretty clueless about legalities, Emma ensured everything was explained both concisely and with sufficient detail. Emma always made herself available when I had questions and was professional at all times. I would without a doubt use Consilia Legal again especially Emma - she is an asset to the company! Thanks again 🙂

    Rebecca Davison
    1/05/2021
  • Highly recommend this team that punches well above its weight. Good leadership, communication & advice. All round pleasure to work with. Have known them for over 6 years and would use them every time.

    Mark Byrne
    11/12/2020
  • I'd like to take the opportunity to say a big thank you to Andy Boyde for helping me with my employment issue. For someone who was in a difficult situation his knowledge and expertise helped guide me through the process. He always provided quick responses and was readily available to provide expert advice whenever I needed it. I was impressed with the knowledge and professionalism shown and would recommend him if you are ever in a complicated employment situation.

    Richard Jones
    2/26/2021
  • Consilia Legal have been a huge part of my toolkit this year... they have been so proactive with their updates - which are written in easy/quick to read updates - sent out at precisely the right time - when everyone needs it the most. Their energy and positivity throughout has been inspiring - we are truly grateful. Thank you all.

    Walkers Limited
    12/09/2020
  • Superb professional, supportive & friendly service by Laura and her colleagues.

    Their responses to both emails and telephone calls were quick and precise.

    I could and not of asked for a better service during a very difficult period, and would not hesitate to use again.

    Steve

    Steve Wallis
    9/02/2019
  • Finding good legal advice and an empathetic approach is essential when the situation you are dealing with is emotionally fraught. I couldn't have asked for more from Consolia. Listened carefully, provided options and strategies and made me feel they were looking after my interests not their own. Quick, efficient and effective communications. No hesitation recommending Andy and the team in Leeds.

    John Yates
    8/04/2020
  • Sarah Manning was great - really efficient and supportive. I would recommend her to anyone.

    Leah Gore
    6/28/2019
  • Consilia were fantastic helping me deal with a redundancy issue. They were helpful and professional. Really put my mind at ease knowing I had their help

    Robert Cubbon
    10/07/2019
  • Marie and her team are brilliant. They are always professional whilst being personable and great fun to work with. Their updates during the Coronavirus Pandemic have been a lifesaver. Would definitely recommend!

    Alex Macleod
    12/08/2020
  • Emma Cartlidge (Employment Solicitor) and the Team were absolutely fantastic to work with. Clear communication/informative. She got the job done to an exceptional standard and was very quick about it. Thank you so much, you were amazing! 🙂

    Harry Calvert
    1/01/2021
  • Marie and her staff have been very helpful. Marie had assisted me previously with an employment law issues so I had no hesitation in engaging her again. She helped me through an unpleasant job related matter when I was at a low ebb and feeling unable to fight my own corner. As before Marie gave sound, straight forward advice and took over the handling of communication with my employer until the matter was resolved. When I had to take action myself Marie was always there to consult if I was worried about something. I would thoroughly recommend Consilia Legal to anyone.

    Amanda Keers
    6/24/2019
  • Excellent personal support, advice and understanding from Marie, Emma and the Team, thanks for all you have done.
    Highly recommended

    Ian Reed
    5/30/2019
  • Andy Boyde was very helpful helping me sort out my employment issue.
    Highly recommended.

    Patrick Frankel
    2/02/2022

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