If you would like to make an online mediation/remote mediation appointment through Zoom the mediator will email you an appointment slot which will include a link. You can click on the link when the meeting is due to take place and you will be joined into the meeting. It is not necessary to download the application initially but it is advisable to familiarise yourself with the program. Once all parties and the mediator have joined the meeting, you will be able to see and hear each other from your device.
TOP TIPS FOR SUCCESSFUL ONLINE MEDIATION
1
Ensure you have the correct equipment e.g. computer, laptop or tablet with a camera and microphone. Ideally the use of headphones is recommended for clarity and also to limit the chance of the mediation being overheard. Check your volume settings.
2
Check you have appropriate internet connection – we will run an internet quality test with you prior to starting a joint mediation session.
3
Privacy – mediation is a confidential process. Please ensure the video call cannot be overheard by another person(s). There must be no one else in the room with you. You must not record the mediation session.
4
Screen display – be sure to position your screen in a way which ensures the other party and the mediator can see your face and that you are at eye level to your camera. Have a look behind you and check you are content for the other party and the mediator to see your background
5
Turn off Distractions – please turn off any other devices or switch to silent mode whilst conducting the session so that there are no distractions and you can fully concentrate on the discussions within the mediation session.
6
Comfort - Mediation sessions can last several hours and so its important at the outset that you are comfortable. Check seating, room temperature and available refreshments.
7
Paperwork - If you do need any paperwork or a pen and paper for the session, have this with you at the start of the meeting so you don’t need to break off and disrupt the flow of the session.