Why Use Workplace Mediation?

Working relationships can provide us with a real sense of belonging, of being valued and feeling important, they can make the work that we do more fun and interesting. But, we also have a lot invested in our jobs and careers so when things start to become difficult with the people or person who can impact our progress we can feel anxious, excluded, badly treated and our emotions become less controllable. In short, we have a lot to lose and we start to think about ‘fight or flight’.

Examples of where mediation can help:

1

Difficulties in relationships between employees and their line manager, the well-known expression that people join an organisation and leave their manager.

2

Peer relationships which are fraught with underlying jealousies, misunderstandings or a sense of unfairness, people commenting on how a colleague ‘gets away with everything’ or ‘didn’t deserve that promotion’.

3

Personal relationships in the workplace which cause difficulty for others in the team both when the couple are together and after a break-up when the recriminations affect the whole team’s behaviour.

4

People who are returning from long term sickness absence and are wary of returning to the team, particularly where there have been stress related reasons for their absence which haven’t yet been resolved.

5

Someone has raised a grievance through a formal process and either during the process or afterwards it is necessary to repair the working relationship so that everyone can move on.

6

Grievances, bullying or harassing behaviours are affecting team or individual morale and there is the possibility of legal action for unfair or constructive dismissal.

7

Regarding possible legal action, employment tribunals are legally required to take the ACAS Code of Practice into account when considering relevant cases. The ACAS Code specifically recommends mediation as part of an organisations Grievance Policy and that it also be considered during disciplinary procedures where it may be helpful in resolving conflict.

8

By using mediation as a means of dispute resolution the organisation demonstrates to any legal process that they have taken reasonable and necessary steps to avoid conflict escalation.

Also, quite simply, mediation works! Mediation allows people to repair their relationship whilst maintaining their dignity and pride, it enables them to voice their opinions, be really heard by the other party and refocus on the future. The affect that conflict and disputes can have in the workplace can be devastating; by reaching agreement, harmony can be restored, and everyone involved can focus on their jobs and careers again. Mediation is faster than any formal process, it can be done in a day.

Mediation is far cheaper than the alternatives; the costs of a tribunal claim can be in the tens of thousands of pounds; recruiting a replacement and training them can cost several thousand pounds; the management hours involved in those processes and the impact on productivity in the team is significant in terms of money and engagement.

Mediation demonstrates to employees that the organisation seeks fair solutions and treats its employees like adults, which has a positive effect on engagement and culture.

It really is a win-win.

We're here to help!
We are here to help provide the mediation services you need.
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What will it cost?

We offer a range of fixed fee packages on a pay as you go basis so that you can budget and costs are kept to a manageable level.

A Trusted Name In Mediation, whether in your personal or professional life

At Consilia Mediation we recognise that the process of the breakdown of a relationship, whether in your personal or work life, is stressful and can be a very traumatic time. Our accredited mediators are sensitive in approach and highly skilled at dealing with difficult and challenging situations.

What our clients say about Consilia Legal on


  • I found Consilia on LinkedIn when having trouble with own ET. Victoria was my assigned solicitor and she was amazing. She guided me, lobbied on my behalf and gave me emotional support when I was feeling angry, upset or defeated. She gave me a metaphorical hand to hold and guided me through the bureaucracy.
    I would highly recommend Consilia Legal. Their staff are professionals with compassion and understanding. I can honestly say, I would not be heading to ET without them.

    Thank you so much!

    Zoe Rollinson
    3/15/2021
  • Marie and her team are brilliant. They are always professional whilst being personable and great fun to work with. Their updates during the Coronavirus Pandemic have been a lifesaver. Would definitely recommend!

    Alex Macleod
    12/08/2020
  • Consilia were fantastic helping me deal with a redundancy issue. They were helpful and professional. Really put my mind at ease knowing I had their help

    Robert Cubbon
    10/07/2019
  • Consilia have done a good job of mediating the discussions across family and financial matters. Quick responses, good communication and a helpful/flexible approach.

    Rob Hennessy
    3/06/2019
  • Highly recommend this team that punches well above its weight. Good leadership, communication & advice. All round pleasure to work with. Have known them for over 6 years and would use them every time.

    Mark Byrne
    11/12/2020
  • Laura and the team have been an incredible help in my divorce. Through a very difficult time they have always been on hand to offer exceptional advice and assistance. I have always felt reassured by their professionalism and care. Thank You.

    tim capper
    10/23/2019
  • I would have no hesitation in recommending Consilia Legal. Being in the more than capable hands of Marie & Andy collectively, helped me through an employment issue, which was difficult at times. However the support I received was highly proffessional, with a very caring approach at all times & they guided me through the process. Thank you so much. Elaine

    Elaine Dale
    7/22/2019
  • Cannot recommend this company enough. Seriously on the ball, ring you back when they say they will and completely exceed expectations. Thank you Andy and all at Consilia.

    Dawn o'driscoll
    4/21/2021
  • Thanks Laura and team at Consilia Legal. Great service and such a pragmatic and human approach to the legal system. Fitted really well with my personal values. Truly aimed at being conciliatory rather than adversarial.

    David Beaumont
    8/18/2019
  • Thanks so much to Marie and the team for such a top class service for helping me out of a difficult situation. Would recommend to anyone in how quick everything was, always felt like my best interests were taken care of. Marie is truly an outstanding lawyer and wish her all the best!

    A P
    2/23/2021
  • Brilliant solicitors firm. This is my first time using a solicitors and Emma really made me feel at ease with her attentiveness and professionalism. She kept me informed at every step of the way. I don't hope to have any legal issues in the future but if I do, these guys are first people I will call. Thank you Emma and Consilia.

    Miss Maynard
    9/10/2020
  • Consilia Legal have been a huge part of my toolkit this year... they have been so proactive with their updates - which are written in easy/quick to read updates - sent out at precisely the right time - when everyone needs it the most. Their energy and positivity throughout has been inspiring - we are truly grateful. Thank you all.

    Walkers Limited
    12/09/2020
  • Very professional and got the right result for me in a very timely abs efficient manner. Great service, good advice and an excellent result I couldn’t have got on my own

    Jon Geldart
    5/23/2019
  • I recently had occasion to require the services of an employment lawyer and was recommended to this firm by a professional colleague. I have dealt with many lawyers around the world in the most complex business transactions and personally. I can honestly say I have never received the level of consideration and service from any other legal firm to match that of Consilia Legal. From the moment they picked up the phone to my initial call to the matter being finalised in record quick time; their service and attention to detail was never less than exemplary. Their legal advice was also spot on. It is extraordinary to see this level of service across every aspect of a business and it is a huge credit to Marie Walsh and her team (especially Emma Cartlidge) that they are all able to make their clients feel so welcome and so cared for. I would heartily recommend them to anyone.

    Stephen Wilson
    9/13/2019
  • I could not recommend Emma enough. As someone who is pretty clueless about legalities, Emma ensured everything was explained both concisely and with sufficient detail. Emma always made herself available when I had questions and was professional at all times. I would without a doubt use Consilia Legal again especially Emma - she is an asset to the company! Thanks again 🙂

    Rebecca Davison
    1/05/2021
  • Marie and her staff have been very helpful. Marie had assisted me previously with an employment law issues so I had no hesitation in engaging her again. She helped me through an unpleasant job related matter when I was at a low ebb and feeling unable to fight my own corner. As before Marie gave sound, straight forward advice and took over the handling of communication with my employer until the matter was resolved. When I had to take action myself Marie was always there to consult if I was worried about something. I would thoroughly recommend Consilia Legal to anyone.

    Amanda Keers
    6/24/2019
  • When my autistic son was suspended from work, we felt he had been treated unfairly in the workplace because of his disability and needed help and advice from a specialist employment lawyer. Consilia Legal were highly recommended to me.
    I dealt with both Marie and Vicky and I can honestly say they were both amazing. They were both very professional and caring.
    Initially, I was worried that I would find speaking to a solicitor confusing and complicated but they simplified things so I was able to gain a better understanding of employment law.
    Vicky then delt with my son’s case and I felt we built a very good relationship. She was so easy to talk to and I found her very approachable, which made me feel very comfortable.
    Because of my son’s disability, our aim was to seek a quick and satisfactory resolution rather than a lengthy, damaging conflict. Vicky was always there to advise me on the best course of action to resolve the dispute as quickly as possible and to help us achieve a positive outcome (which we did).
    Thank you Vicky for all your help.

    Julie Goodwin
    4/15/2021
  • Professional and received good customer service. I would really recommend them as they helped me to negotiate my way out of a difficult work situation on the best terms possible. Andy was very polite and knowledgable.

    Diane Holden
    3/15/2019
  • I emailed Sarah at Consilia and received a very quick response.
    Sarah agreed to call me the following day and called me at the agreed time so no waiting for the call!
    Sarah was fantastic, she offered great advice and left me feeling alot more positive and informed on my situation.
    I cannot recommend highly enough, professional and caring and highly informative.
    Thank you

    kate Fricker
    3/26/2020
  • Working with Andy Boyde was just what I needed, a person who could respond quickly, professionally and get to the crooks of the matter and explain in plain English what it all meant and what we needed to do.

    Great experience and customer service just when you need.

    I would highly recommend Andy and Consilia to anyone.

    dave helm
    12/01/2020
  • Marie and Matthew have been so professional through knowledge and understanding. Would recommend to anyone needing their expertise.

    Blake Allan
    11/30/2021
  • Being in a situation where you require legal advice and action in an employment situation is never easy. However Victoria was absolutely fantastic. She didn't skip a beat, she made the law easy to understand around certain actions I could take, and she delivered all of the service in a truly personable yet professional manner. Being in a situation like that can feel so daunting, but having someone like Victoria by your side, you feel invincible.

    Thank you again for everything.

    Francesca Fielding
    1/20/2021
  • Emma Cartlidge (Employment Solicitor) and the Team were absolutely fantastic to work with. Clear communication/informative. She got the job done to an exceptional standard and was very quick about it. Thank you so much, you were amazing! 🙂

    Harry Calvert
    1/01/2021
  • Spoke with Andy Boyde for some legal advice, he couldn't personally help me with my case, however he spent 20 minutes of his time on the phone with me offering advice and he followed up by sending me an email with very helpful information.
    I would highly recommend Andy, he was professional and very helpful even when the situation wasn't benefitting himself or the business he worked for, so I can only imagine his level of service if it was.

    Ben Vickers
    9/06/2021
  • Excellent personal support, advice and understanding from Marie, Emma and the Team, thanks for all you have done.
    Highly recommended

    Ian Reed
    5/30/2019

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